Terms & Conditions

Please read these Terms and Conditions carefully before using the Alpacta website or submitting any inquiry. By accessing our website or engaging with our services, you agree to be bound by these terms.

Acceptance of Terms

By accessing or using the Alpacta website at www.alpacta.com (the “Site”), submitting any form, booking a call, or otherwise engaging with Alpacta’s services, you confirm that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy.

If you do not agree to these Terms, please do not use the Site or submit any information through it. These Terms apply to all visitors, leads, clients, and any other individuals who access the Site or engage with Alpacta in any capacity.

Use of this Site does not constitute a binding service agreement. Formal engagement with Alpacta’s services requires a separate signed agreement or statement of work.

Services Description

Alpacta is a full-service digital growth agency based in Youngstown, Ohio, serving small businesses, startups, mid-market companies, e-commerce brands, B2B organizations, and nonprofits locally and nationally. Our core services include:

• Website Design & Development
• Search Engine Optimization (SEO)
• Paid Advertising
• AI & Lead Automation
• CRM & Sales Systems
• Conversion Rate Optimization
• Visual Systems — Branding & Graphic Design
• Local Growth System
• Alpacta OS — our platform for CRM, automation, and communications. Powered by High Level.

The specific scope, deliverables, timelines, and fees for any engagement are defined in a separate client agreement. Nothing on this Site constitutes a binding offer or guarantee of specific outcomes.

Intellectual Property

All content on this Site — including but not limited to text, graphics, logos, icons, images, case studies, videos, and software — is the property of Alpacta or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, transmit, reuse, or repost any content from this Site without the prior written consent of Alpacta.

With respect to client work: unless explicitly stated otherwise in a signed client agreement, Alpacta retains ownership of all methodologies, frameworks, templates, and proprietary systems used in delivering services. Clients receive a license to use final deliverables for their intended purpose, but this does not constitute a transfer of underlying intellectual property.

The Alpacta name, logo, and all related brand assets are trademarks of Alpacta. Unauthorized use of any Alpacta trademark is strictly prohibited.

User Conduct

By using this Site, you agree that you will not:

• Submit false, misleading, or fraudulent information through any form or booking tool
• Impersonate any person or entity, or misrepresent your affiliation with a person or entity
• Use the Site for any unlawful purpose or in violation of any applicable laws or regulations
• Attempt to gain unauthorized access to any part of the Site or its underlying infrastructure
• Scrape, harvest, or extract data from the Site using automated tools or bots
• Transmit spam, unsolicited communications, or malicious code of any kind
• Interfere with or disrupt the operation of the Site or servers connected to it
• Use the Site in any way that could damage, disable, or impair Alpacta’s reputation or operations

Alpacta reserves the right to refuse service, remove submissions, or restrict access to any user who violates these conduct standards, at our sole discretion.

Disclaimer of Warranties

Important: This Site and all content on it are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.

Alpacta makes no warranties or representations regarding the accuracy, completeness, reliability, or suitability of any information on the Site. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

Marketing and growth services involve inherent variability. Alpacta does not guarantee specific results, rankings, lead volumes, revenue outcomes, or advertising performance. Any projections, estimates, or examples referenced on this Site are illustrative and not contractual commitments.

To the fullest extent permitted by applicable law, Alpacta disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the fullest extent permitted by applicable law, Alpacta, its owners, employees, agents, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of, or inability to use, the Site or any of its content
• Any errors or omissions in Site content
• Unauthorized access to or alteration of your data
• Any outcomes resulting from marketing, advertising, or digital services provided
• Any third-party conduct or content linked to or referenced on this Site

In no event shall Alpacta’s total liability to you for all claims arising out of or related to these Terms or your use of the Site exceed the greater of (a) the total amount paid by you to Alpacta in the three months preceding the claim, or (b) one hundred dollars ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the above limitations apply to the fullest extent permitted by law.

SMS Communications

Program Name: Alpacta SMS Notifications

By providing your phone number and opting in through an Alpacta form or booking flow, you consent to receive SMS messages from Alpacta. Message types include appointment confirmations and reminders, follow-up messages related to submitted inquiries, project and onboarding updates for active clients, transactional notifications, and occasional service announcements. Message frequency varies based on your engagement with Alpacta.

Opt-Out: Reply STOP to any Alpacta message to unsubscribe. You will receive a one-time confirmation. No further messages will be sent unless you choose to re-subscribe.

Rejoin: Text START to the number you previously received messages from, or submit a new opt-in through an Alpacta form.

Help: Reply HELP to any message, or contact us at [email protected].

Message and data rates may apply. Alpacta does not charge for SMS program participation, but your wireless carrier’s standard rates may apply.

Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and may be affected by network availability, device compatibility, or carrier policies outside Alpacta’s control.

SMS Data & Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support of service delivery (such as customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Alpacta’s SMS program complies with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and applicable carrier guidelines. Consent to receive SMS messages is never required as a condition of purchasing any goods or services.

Termination

Alpacta reserves the right, at its sole discretion, to suspend or terminate your access to the Site, any communications, or any Alpacta platform at any time and for any reason, including but not limited to violation of these Terms, fraudulent activity, or conduct that Alpacta determines to be harmful to its business, team, or other users.

Termination of access does not affect any rights or obligations that arose prior to the date of termination. Provisions of these Terms that by their nature should survive termination — including intellectual property rights, disclaimers, limitations of liability, and governing law — will continue to apply.

Changes to These Terms

Alpacta reserves the right to update or modify these Terms of Use at any time without prior notice. Changes will be posted on this page with an updated effective date. Your continued use of the Site following any changes constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically. For material changes, we may provide additional notice via a banner on the Site or through direct communication where feasible.

Governing Law & Disputes

These Terms of Use are governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law provisions.

In the event of a dispute arising out of or relating to these Terms or your use of the Site, both parties agree to first attempt to resolve the matter informally by contacting Alpacta at [email protected]. If informal resolution is not reached within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts located in Mahoning County, Ohio.

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Contact Information

For questions, concerns, or legal inquiries related to these Terms of Use, please contact: [email protected].

For SMS-specific support, reply HELP to any Alpacta text message or email us at the address above.

For privacy-related inquiries, please refer to our Privacy Policy.